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Customer Service
ALL shipments from Spotlight Music ship requiring an adult signature upon delivery.  If you cannot do this, please contact us PRIOR to placing an order.  Thank you!  We want satisfied customers 100% of the time.
Thank you for visiting spotlightmusicstore.com. Every day we help thousands of customers find the guitars, percussion instruments, gig bags and accessories they need. With a selection of over 6,000 guitars, drums, musical instruments, and accessories you are sure to find just the item you are looking for. We truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online?  Have a question about a product?  Want to check on the status of your order? Email our friendly and knowledgeable customer service department and they can resolve your order problem, give you more info about a product and answer any other questions you may have.

Customer service email:
sales@spotlightmusicstore.com
Don't like computers?  Give us a call at (970) 377-8066 and we will be happy to answer any of your questions!  Our business hours are Monday through Thursday 10am - 8pm MT, Friday 10am - 7pm, and Saturday 10am - 6pm MT.  During the months of November and December, we are open Sunday from 11am - 4pm MT.   Let us give you great customer service.
Return Policy on all Products 

If you are not fully satisfied within 14 days of the delivery date, please return your order to us for store credit. Email our dedicated customer service at
support@spotlightmusicstore.com and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.  It is important to please contact us before you ship any product back to us. 

The returned product must be in new and unused condition, in the original packaging with all the documentation, components and accessories (if included) to insure full credit. "New and unused" means sale-able condition with original packaging. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are the buyer's responsibility and the shipping fees we spent on shipping the product to you, will be deducted from the buyer's store credit. All returns are subject to a 20% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order, please email us before we ship the product as once it leaves the warehouse we have incurred our cost.

We love satisfied customers and great customer service, so if you have any questions about this policy, please feel free to contact us via e-mail at
sales@spotlightmusicstore.com.

Note: Shipping charges cannot be refunded.


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Damaged or Defective Items 
If your order arrives at your door damaged, broken or defective, we will either replace the broken components if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not always able to express ship replacement pieces.

We work hard to make your shopping experience at Spotlight Music an enjoyable one.

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Credit and Return Time 
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects your store credit.

All returns granted are for the purchase price of the product minust the shipping charges we spent on shipping the product to you, and can only be issued as store credit.

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Canceling Your Order 
If you have placed an order and would like to cancel it, please email us at
sales@spotlightmusicstore.com within a day. We make every attempt to cancel your order as long as the product has not left the warehouse. Once the product has left the warehouse and on route to its destination we will not be able to reverse the process and cannot cancel the order.

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